Refund policy

Return Policy

Thank you for shopping at 【CROCoca-Cola Retail Outlet】.

If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Items that are damaged due to customer misuse will not be accepted for return.

Return Process
Please contact our customer service at 【jnigivm2g@hotmail.com】 to start a return request. Do not send items back without prior approval. You will receive return instructions once your request is approved.

Return Shipping
Customers are responsible for paying the return shipping cost. Original shipping fees are non‑refundable.

Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method. Please allow 5‑10 business days for the refund to show up in your account, depending on your bank processing speed.

Exchanges
If you need an exchange, please submit a return order and place a new order for the item you want.

Damaged or Defective Items
If you receive a damaged or defective product, please send us photos of the item within 7 days after delivery. We will arrange replacement or refund for qualified cases.

Contact
Email: 【jnigivm2g@hotmail.com】
Business Address: 【32920 Alvarado Niles Rd Union City  CA】